Incident Manager

"Find out what you like doing best and get someone to pay you for it."
Katharine Whitehorn

JOB REQUIREMENTS

Total 6+ years of experience;
Minimum 2 years in incident manager;
Minimum 4 years of IT Ops (SOC/NOC/DC etc.);
Experience in ticketing tools;
Experience producing statistical reports the skills to present data to executive leadership members;
Strong knowledge of Networking, Virtualization and IT infrastructure design;
Have the ability to assess critical incidents, evaluate risks and orchestrate incident resolutions;
Manage incident handling process from end to end and lead teams’ efforts towards an identified resolution;
Monitoring the resolution process and provide real-time progress reports;
Perform post incident reviews, raise the necessary awareness and track the implementation of the preventive measures to avoid such incidents of reoccurring in the future;