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Incident Manager – UAE
Job Reference: CEU13
- Total 6+ years of experience;
- Minimum 2 years in incident manager;
- Minimum 4 years of IT Ops (SOC/NOC/DC etc.);
- Experience in ticketing tools;
- Experience producing statistical reports the skills to present data to executive leadership members;
- Strong knowledge of Networking, Virtualization and IT infrastructure design;
- Have the ability to assess critical incidents, evaluate risks and orchestrate incident resolutions;
- Manage incident handling process from end to end and lead teams’ efforts towards an identified resolution;
- Monitoring the resolution process and provide real-time progress reports;
- Perform post incident reviews, raise the necessary awareness and track the implementation of the preventive measures to avoid such incidents of reoccurring in the future;
- To have ITIL certification.