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"Find out what you like doing best and get someone to pay you for it."
Katharine Whitehorn

Incident Manager – UAE
Job Reference: CEU13

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JOB REQUIREMENTS

  • Total 6+ years of experience;
  • Minimum 2 years in incident manager;
  • Minimum 4 years of IT Ops (SOC/NOC/DC etc.);
  • Experience in ticketing tools;
  • Experience producing statistical reports the skills to present data to executive leadership members;
  • Strong knowledge of Networking, Virtualization and IT infrastructure design;
  • Have the ability to assess critical incidents, evaluate risks and orchestrate incident resolutions;
  • Manage incident handling process from end to end and lead teams’ efforts towards an identified resolution;
  • Monitoring the resolution process and provide real-time progress reports;
  • Perform post incident reviews, raise the necessary awareness and track the implementation of the preventive measures to avoid such incidents of reoccurring in the future;
  • To have ITIL certification.

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